IndiaDocsUSA LLC (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website indiadocsusa.com or our consulting services.

1. Information We Collect

We collect the following types of information when you use our services:

Personal Information You Provide

• Full name and contact details (phone, email, address)
• Date of birth and place of birth
• Passport details (Indian and US passports)
• OCI Card / PIO Card details
• Government-issued identification documents
• Travel documents and immigration status
• Payment information (processed securely via Stripe)
• Any documents you upload for our services

Information Collected Automatically

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on site
• Cookies and similar tracking technologies
• Referring website information

2. How We Use Your Information

We use your information only for the following purposes:

• To provide consulting services for Indian consular documents
• To prepare passport, OCI, visa, and other applications
• To communicate with you about your case and updates
• To process payments for our services
• To send service-related emails and notifications
• To improve our website and services
• To comply with legal obligations
• To prevent fraud and protect our rights

3. How We Share Your Information

We do not sell, rent, or trade your personal information. We share your information only in these limited circumstances:

• Indian Consulates and BLS International: To process your applications as authorized by you
• Service Providers: Trusted partners who help us deliver services (Stripe for payments, Calendly for booking, Google for email)
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In case of merger, acquisition, or sale of business

4. Data Security

We implement industry-standard security measures to protect your information:

• SSL encryption on all website pages (HTTPS)
• Secure document upload and storage
• Encrypted payment processing through Stripe
• Limited employee access on need-to-know basis
• Regular security audits and updates
• Secure deletion of documents after service completion

5. Document Retention

We retain your documents and information only as long as necessary:

• Active case documents: Until 30 days after service completion
• Payment records: 7 years (legally required for tax purposes)
• Email communications: 2 years
• Marketing data: Until you unsubscribe

After these periods, we securely delete or anonymize your information.

6. Your Rights

You have the following rights regarding your personal information:

• Right to Access: Request a copy of your information
• Right to Correct: Update inaccurate information
• Right to Delete: Request deletion of your data
• Right to Object: Stop us from processing your data
• Right to Portability: Receive your data in portable format
• Right to Withdraw Consent: Stop marketing communications

To exercise these rights, contact us at info@indiadocsusa.com.

7. Cookies and Tracking

We use cookies and similar technologies to improve your experience:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Google Analytics to understand site usage
• Marketing Cookies: To show relevant content (you can opt out)

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

8. Third-Party Services

Our website uses these third-party services:

• Stripe: Payment processing
• PayPal: Alternative payment option
• Calendly: Appointment booking
• Google Workspace: Email and document storage
• WhatsApp: Customer communication
• Google Analytics: Website traffic analysis

Each service has its own privacy policy. We encourage you to review them.

9. International Data Transfer

As a service provider connecting USA and India, your information may be transferred to and processed in:

• United States — where IndiaDocsUSA is based
• India — for application processing at Indian consulates

We ensure appropriate safeguards are in place for international transfers.

10. Children’s Privacy

We do not knowingly collect personal information from children under 13. For minor passport and OCI applications, we collect information about the minor only with parental consent.

11. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

• Right to know what personal information we collect
• Right to delete your personal information
• Right to opt-out of the sale of personal information (we do not sell)
• Right to non-discrimination for exercising your rights

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Significant changes will be communicated via email and website notice. Your continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Us

By using IndiaDocsUSA services, you acknowledge that you have read and understood this Privacy Policy.